Solution – PSeLM or Proactive/Predictive Service Level Management
The solution needs to cover both cultural and process issues as well as proving the correct tools
and methods. Thus delivering an Enterprise Application centric solution allowing IT to deliver
the service the business demands.
PSeLM is a synergy of process, tools, methods and people tested and proven to deliver the solution:
The solution is consulting led as work needs to be done with the CIOs to address the silo mentality
and structures. These need to be changed to centres of excellence built around delivering a service
to the business. PSeLM provides a consulting approach to facilitate this change based on a justified
Return on Investment.
Underpinning the cultural change required is the adoption and governance of best of breed processes such
as ITIL, CMMI, Six Sigma as this is key to the removal of failures and the building of a repeatable and
consistent service business model. This will not only reduce cost but will dramatically improve quality
and agility for the business.
The right tool for the right job is the guiding principle behind PS~LM. Central to the solution is a
Configuration Management Data Base (CMDB) containing the service path of the Enterprise Applications.
To this is added detailed knowledge of the enterprise applications, such as complexity, construction
of the actual code, maintainability etc. A real time view is now added giving performance and
availability information.Finally a predictive simulation capability to enable us to move from real time
into future time.
A tried and proven method of gathering the right Data, turning this into Information and producing Knowledge.
The method is repeatable and is based on using the right tools and processes required to become “predictive” and “proactive” when managing the “Enterprise Application Portfolio”.
Accurate budgeting of new systems or changes to existing,
cutting back the 52.7% that are 189% over budget.
Proactive resolutions, fixing the problem before it breaks
thus maintaining the SLA and preventing loss of business or penalties.
Impact analysis to facilitate decisions such as what will be the
effect of increasing through put by say 40% on any given system.
Can it handle it, if not what needs to be changed and how much will
that cost and how long will it take.
Predictive Changes, what if modelling giving up to 95% accurate scenarios
to fit the business question.
Transparent Outsourcing, such that control is retained and the knowledge
of the application and its infrastructure does not leave the organisation.
Thus allowing for the auditing of charges based on requests for change.
Application Portfolio Management brings Asset Management disciplines to
the Enterprise Application Portfolio. Providing the way to control cost,
complexity, maintainability of the applications. Facilitating decisions like,
"Do I outsource or insource?", "Can I consolidate my applications and save money?".
Business Agility, how fast can we change and for how much and what will be the impact.
Adherence to standards, ITIL, CMMI, Six Sigma.
100% Quality Assurance of the application dramatically reducing the need to fix
in production which is 7 times more expensive.