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Methodologies
Whitespace Solutions offers a wide range of services:
- Collecting data from an understanding of what the IT estate comprises.
- Turning this into information, by providing a detail inventory and configuration database.
- Through producing knowledge by predicting the business impact of a planned IT changes.
Our belief is that by understanding what you have, managing IT in an effective way and assessing
business impact by the use of performance modelling allows for a proactive approach to the IT
environment.
Understanding what you have
Obtaining a useful perspective of what the IT estate contains has always been an issue, either too
expensive to justify the cost or disappointing in the data value. The process has to be accurate and
needs to deliver data value, moreover this data needs to be turned into information, and then mined
as knowledge. Therefore this process needs to be repeatable and have defined project goals that have
been bought into by the business.
This covers such projects as:
- Software Licence Compliance
- Hardware Asset Register
- ITIL systems management processes
- Consolidated IT Asset Management
Systems Management
IT over the last 5 years has increased dramatically in complexity this has been mitigated
slightly by the introduction of more intelligent components. The challenge is to offer the
best service to the customer while maintaining a cost effective approach to the solution. Whitespace
Solution’s definition of Systems Management is a combination of proven management solutions to
exercise control and industry best practice to ensure consistency.
This covers such project as:
- IT systems Command and Control Centres
- Network Management
- Server Management and Consolidation
- ITIL Systems Management Processes
- Outsource Readiness
Performance Engineering
Thanks to the take up of the Internet in Europe more and more applications are served to users
outside the firewall how does the business plan for this and make changes in a timely and cost
effective manner?
Performance engineering was once a fond aspiration, but not a realistic reality. This has
changed; not only do Whitespace Solutions offer tools to achieve this but a well-founded and
recognised methodology to deliver. Performance Engineering is the next step in systems management.
What do we mean by this? In today’s environment we are able to deliver existing services to the user,
but scoping for change has always been difficult, what hardware changes are needed, do we have enough
bandwidth to cope which especially important to the WAN teams. Lengthy pilots can be shortened, and
changes can be tested. How, by modelling the environment and making the changes virtually thus
recognising where new services will have problems within the infrastructure.
This same methodology is proven in the design of aeroplanes, CPU’s and software code.
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